Shipping policy

At Wow Finds AU, we're committed to providing a smooth and reliable delivery experience so you can enjoy your new finds as soon as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

During promotional periods or public holidays, processing times may be slightly longer. We appreciate your patience and understanding.

Delivery Time

Most orders within Australia are delivered in approximately 5–12 business days after dispatch.

Please note that delivery times are estimates and may occasionally vary due to factors beyond our control, including courier operations, destination, weather conditions, or peak shipping periods.

Remote Areas and PO Boxes

Deliveries to rural, regional, or remote areas may take longer than the estimated delivery timeframe.

Some products or delivery services may not be available for certain remote locations, PO Boxes, or Parcel Locker addresses. Where possible, we recommend providing a valid residential or business street address at checkout.

If we are unable to deliver an item to the address provided, we will contact you as soon as possible to request an alternative delivery address. If no suitable delivery option is available, the affected item will be cancelled and fully refunded.

Shipping Costs

Shipping costs are calculated at checkout based on your order.

We also offer Free Standard Shipping on eligible orders as advertised on our website.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information, where available.

You can use the tracking link provided to follow your delivery progress.

Multiple Parcels

If your order contains multiple items, they may occasionally arrive in separate deliveries.

If this happens, you'll receive tracking updates for each shipment where available.

Delivery Delays

While we always aim to deliver within the estimated timeframe, unexpected delays may occasionally occur due to circumstances outside our control.

If your order has not arrived within the expected delivery period, please contact us and we'll be happy to assist.

Incorrect Shipping Information

Please ensure your shipping details are accurate before completing your order.

If you notice an error after placing your order, please contact us as soon as possible. While we'll do our best to assist, changes may not be possible once an order has entered processing.

Lost or Damaged Deliveries

If your order arrives damaged or you believe it has been lost during transit, please contact us within 7 days of the expected delivery date.

We'll investigate the issue promptly and work towards the most appropriate resolution.

Nothing in this Shipping Policy limits any rights or remedies you may have under the Australian Consumer Law.

Need Assistance?

Our customer support team is always here to help.

If you have any questions regarding your order or delivery, please contact us.

Email: support@wowfinds.com.au

Thank you for choosing Wow Finds AU.

We appreciate your support and look forward to bringing WOW into your home.