Frequently Asked Questions
We're here to make your shopping experience as easy and enjoyable as possible.
If you can't find the answer you're looking for, our friendly customer support team is always happy to help.
Ordering
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible.
We'll do our best to assist before your order enters processing. Orders can only be cancelled before they have entered processing. Once an order has entered processing or has been prepared for dispatch, changes or cancellations may no longer be possible.
This does not affect any rights you may have under the Australian Consumer Law.
How will I know my order has been received?
Once your order has been placed, you'll receive an order confirmation email.
When your order has been dispatched, we'll send you another email containing your tracking information, where available.
Shipping
How long does delivery take?
Most Australian orders arrive within approximately 5–12 business days after dispatch.
Delivery times are estimates and may occasionally vary depending on your location, courier operations or circumstances outside our reasonable control.
Do you offer free shipping?
Yes.
We offer Free Standard Shipping on eligible orders, as advertised on our website. Any applicable shipping options and charges will be displayed at checkout before you complete your purchase.
Can I track my order?
Yes.
Tracking information will be emailed to you once your order has been dispatched, where available.
Why did my items arrive separately?
If your order contains multiple items, they may occasionally arrive in separate deliveries.
You may receive separate tracking information for each delivery where available. There is no additional shipping charge when we arrange for items from the same order to be delivered separately.
Returns & Refunds
Can I return an item if I change my mind?
We do not offer returns, exchanges or refunds for change of mind, incorrect selection, ordering the wrong size, finding the item elsewhere for a different price, or deciding that you no longer want the item.
Please review your order carefully before completing your purchase.
This does not affect your rights under the Australian Consumer Law.
What if my item arrives damaged, faulty or incorrect?
If your order arrives damaged, faulty or defective, or you receive an incorrect item, please contact us as soon as reasonably possible after discovering the issue.
Where possible, we recommend contacting us within 7 days of receiving your order so we can investigate promptly. This is a recommended timeframe only and does not limit any rights or remedies you may have under the Australian Consumer Law.
When contacting us, please provide your order number, a brief description of the issue and clear photos or videos showing the item and packaging, where available.
After reviewing your request, we'll arrange an appropriate remedy in accordance with the Australian Consumer Law.
Do I need to contact you before returning an item?
Yes. Please contact us before returning an item.
If a return is required, our customer support team will provide the appropriate return instructions and return address. Returns sent without prior contact may be delayed or may not reach the correct return location.
Who pays the return shipping costs?
Where a return is required for a faulty, defective or incorrectly supplied product, responsibility for reasonable return costs will be handled in accordance with the Australian Consumer Law.
Please contact us before sending an item back so we can provide the correct return instructions.
How long does a refund take?
Once a refund has been approved, it will be issued to your original payment method.
Depending on your financial institution, the refund may take up to 10 business days to appear in your account after it has been processed.
Products
Are product colours exactly the same as shown?
We make every reasonable effort to present our products accurately.
Minor differences in colour or appearance may occur because of lighting, photography, screen settings, mobile device displays or normal variations between manufacturing batches.
Minor variations that do not materially affect a product's appearance, quality, function or description are generally not considered defects.
However, this does not limit your rights if a product is materially different from its description or images, is faulty, is not of acceptable quality or does not meet another consumer guarantee under the Australian Consumer Law.
What if an item becomes unavailable after I place my order?
Occasionally, an item may become unavailable after an order has been placed.
If this happens, we'll contact you as soon as possible to explain the available options. These may include offering a suitable alternative, where you agree, or issuing a refund to your original payment method.
Payments
What payment methods do you accept?
We accept the secure payment methods displayed at checkout, including major credit and debit cards and other supported payment options.
Available payment methods may vary depending on your device or payment provider.
Is it safe to shop on your website?
Yes.
Payments are processed securely through trusted payment providers using industry-standard security measures designed to help protect your payment and personal information.
Australian Consumer Law
What rights do I have under the Australian Consumer Law?
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in our policies limits or excludes any rights or remedies available under the Australian Consumer Law.
Customer Support
How can I contact Wow Finds AU?
We're always happy to help.
Email us at:
How quickly will I receive a reply?
We aim to respond to all enquiries within one business day.
During busy periods, responses may take a little longer, but we'll always do our best to assist you as quickly as possible.
Thank you for choosing Wow Finds AU.
We appreciate your trust and look forward to helping you discover amazing finds for everyday living.