Returns & Refund Policy

At Wow Finds AU, we're committed to providing quality products and a positive shopping experience.

If something isn't right with your order, we're here to help and will work towards an appropriate solution.

This policy operates in accordance with the Australian Consumer Law (ACL).

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or defective, or you receive an incorrect item, please contact us as soon as reasonably possible after discovering the issue. Where possible, we recommend contacting us within 7 days of receiving your order so we can investigate promptly.

This recommended timeframe does not limit any rights or remedies you may have under the Australian Consumer Law.

To help us assess your request, please provide where available:

• Your order number
• A brief description of the issue
• Clear photos or videos showing the issue
• Photos of the packaging, where relevant

After reviewing your claim, we will arrange an appropriate remedy in accordance with the Australian Consumer Law.

For a major problem, you may be entitled to choose a replacement or refund. For a minor problem, we may first provide a repair or another appropriate remedy within a reasonable time.

Change of Mind

Please choose carefully before placing your order.

We do not offer returns, exchanges or refunds for change of mind, incorrect selection, ordering the wrong size, finding the item elsewhere for a different price, or deciding that you no longer want the item.

This does not affect your rights under the Australian Consumer Law.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders can only be cancelled before they have entered processing. Once an order has entered processing or has been prepared for dispatch, cancellation may no longer be possible.

If we are unable to cancel the order, this does not affect any rights you may have under the Australian Consumer Law.

Approved Returns

Please contact us before returning an item. If a return is required, our customer support team will provide the appropriate return instructions and return address.

Returns sent without prior contact may be delayed or may not reach the correct return location.

Requirements relating to an item being unused, unopened or in its original packaging apply only where relevant and do not limit your rights when returning a faulty, defective or incorrectly supplied product under the Australian Consumer Law.

Where applicable, responsibility for reasonable return costs will be handled in accordance with the Australian Consumer Law.

Non-Returnable Items

We do not accept change-of-mind returns for:

• Opened or used personal care or beauty products
• Perishable goods
• Gift cards
• Digital products
• Clearance or Final Sale items
• Products identified as non-returnable at the time of purchase

These exclusions apply only to change-of-mind requests. They do not exclude or limit any rights available under the Australian Consumer Law if an item is faulty, unsafe, not of acceptable quality, does not match its description or is otherwise covered by a consumer guarantee.

Refund Processing

Once a refund has been approved, it will be issued to the original payment method.

Depending on your financial institution, the refund may take up to 10 business days to appear in your account after it has been processed.

Product Images and Variations

We make every reasonable effort to present our products accurately.

Minor differences in colour or appearance may occur because of lighting, photography, screen settings, mobile device displays or normal variations between manufacturing batches.

Minor variations that do not materially affect the product's appearance, quality, function or description are generally not considered defects.

However, this does not limit your rights if a product is materially different from its description or images, is faulty, is not of acceptable quality or does not meet another consumer guarantee under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes any rights or remedies available under the Australian Consumer Law.

Contact Us

If you have any questions about this policy or need assistance with your order, we're always happy to help.

Email: support@wowfinds.com.au

Thank you for shopping with Wow Finds AU.

We appreciate your trust and look forward to bringing WOW into your home.